Shipping policy

Free shipping on every order, anywhere in the United States. No minimum, no surcharge at checkout.

Where we ship

We currently ship to all 50 US states, Washington DC, and US territories with a standard postal address. We do not yet ship outside the United States. We do not ship to freight forwarders or reshipping services.

How long it takes

Order processing	1–3 business days
Transit	5–10 business days
Typical total	about 1–2 weeks from order to doorstep

These are estimates, not guarantees. Customs inspections, weather, and carrier backlogs can add a few days. Orders placed on a weekend or a public holiday start processing the next business day.

Customs, duties and taxes

Import duties and taxes are already included in the price you paid. Your parcel ships on a delivered-duty-paid service, which means the import charges are settled before the parcel reaches you.

You will never be asked to pay anything to the delivery driver. If a carrier ever bills you for duties on an order we shipped, send us the invoice and we will reimburse you in full.

Tracking

Every order ships with tracking. You will receive a tracking number by email as soon as your parcel leaves the warehouse — usually within 1–3 business days of ordering.

Tracking often shows no movement for the first few days while the parcel is consolidated for export. That is normal. If your tracking has not updated for more than 10 days, email us and we will chase the carrier and, if the parcel is genuinely lost, reship or refund it.

Check your address

Please check your shipping address carefully at checkout — including the apartment or unit number. If you spot a mistake, email us within 12 hours of ordering and we will correct it before dispatch.

If a parcel comes back to us because the address was wrong or incomplete, we will reship it once you cover the reshipping cost, or refund you minus the shipping already paid.

Marked as delivered but not received

Carriers occasionally scan a parcel as delivered a day before it arrives, or leave it with a neighbor or building manager. Check around first. If it still has not appeared after 48 hours, email us within 7 days of the delivery scan and we will open a claim with the carrier.

Split shipments

If you order more than one bag, they may arrive in separate parcels on different days. You will get a tracking number for each.

Questions

Email support@getfingerlock.com — we reply within 24 hours on business days.