Terms of Service

Last updated: August 25, 2026

These Terms of Service govern your use of this store and any purchase you make from it. FingerLock ("we", "us", "our") sells to customers in the United States. By placing an order you accept these terms, so please read them.

1. Who can buy

You must be at least 18 years old and able to enter into a binding contract. We currently ship to addresses in the United States only. We do not ship to freight forwarders, and we may cancel orders addressed to one.

2. Products and descriptions

We describe our product as accurately as we can, and the photographs are of the product we sell. Even so:

Colors vary between screens. "Black" and "Brown" may look slightly different on your monitor or phone than in daylight.
The bag is made of pebble-grain vegan leather (PU). It is not animal leather, and we never describe it as such.
Measurements are approximate and may vary by a few millimeters between production batches.

3. Prices, duties and taxes

All prices are shown in US dollars.
Import duties and taxes are already included in the price you pay. You will not be asked for an additional payment when the parcel is delivered. If a carrier ever bills you for duties on an order we shipped, send us the invoice and we will reimburse you.
Prices may change at any time, but never after you have paid for an order.
Any "compare at" price shown is our own reference price for the same product, not a competitor's price.

4. Your order

Placing an order is an offer to buy, not a completed contract. The contract forms when we send you a confirmation email. We may decline or cancel an order, and refund you in full, if:

the item is unavailable;
a price or description was published in error;
we cannot ship to the address you gave us;
we suspect fraud or a breach of these terms.

Changing or cancelling: email us within 12 hours of ordering and we will change or cancel it if it has not yet been dispatched. After dispatch, use the returns process instead.

5. Payment

Payment is taken in full at checkout through our payment provider. We do not see or store your card details. If a payment is reversed or disputed after we have shipped, we may suspend further orders from you until the matter is resolved.

6. Shipping and delivery

Orders are dispatched within 1–3 business days and typically delivered in 5–10 business days.
Delivery times are estimates, not guarantees. Customs inspections, weather, carrier backlogs, and public holidays can add time. A delay alone is not grounds for a refund, but if a parcel has not moved for more than 10 days, contact us and we will investigate or reship it.
Address accuracy is your responsibility. If a parcel is returned to us because the address was wrong or incomplete, we will reship it once you cover the reshipping cost, or refund you minus the shipping we already paid.
Risk of loss passes to you on delivery. If tracking shows delivered but you did not receive the parcel, tell us within 7 days and we will open a claim with the carrier.

Full detail is on our Shipping page.

7. Returns and refunds

You have 30 days from delivery to return the product. The full conditions, and how faulty or incorrect items are handled, are on our Returns & Refunds page, which forms part of these terms.

8. What the fingerprint lock is — and is not

This matters, so we state it plainly:

The fingerprint lock is a privacy and convenience feature and a deterrent. It keeps casual hands out of your bag.
It is not a safe and it is not a security device. The bag is made of fabric-backed synthetic leather and can be cut, forced, or simply carried away. It is not certified to any security standard.
Do not use it to store items whose loss would be critical or irreplaceable, and do not rely on it in place of a hotel safe, a locker, or insurance.
Biometric sensors are not infallible. Wet, dirty, cut, or heavily worn fingertips may not read on the first attempt. Register more than one finger.

9. Battery, charging and air travel

The product contains a built-in rechargeable lithium battery. Charge it only with a standard USB-C cable and a certified 5V USB power source.
Do not pierce, crush, submerge, incinerate, or expose the product to temperatures above 140°F (60°C).
Air travel: airlines require devices with lithium batteries to travel in carry-on baggage, not checked baggage. Check your airline's rules before you fly.
If the battery runs flat, connect any USB-C power bank and the lock opens immediately. This is designed behavior, not a fault.
Stop using the product and contact us if it becomes hot, swollen, deformed, or damaged.

10. Intellectual property

The FingerLock name, the store design, the photographs, and the text on this site belong to us or are used with permission. You may not copy, republish, or use them commercially without our written consent. You may of course share links to our pages.

11. Acceptable use

You agree not to use this store to break the law, to place fraudulent orders, to scrape or overload the site, to introduce malicious code, or to resell our products as your own brand without a written agreement with us.

12. Warranty

We warrant the product against manufacturing defects for 12 months from delivery. The warranty covers the lock mechanism, the sensor, the battery, the zippers, and the stitching. It does not cover normal wear, cosmetic marks, water damage, damage from misuse or unauthorized repair, or a battery that has simply aged with normal use. To claim, email us with your order number and photographs.

13. Disclaimers

Except for the warranty in section 12 and any rights you have under mandatory consumer law, this store and the product are provided "as is". We do not warrant that the site will be uninterrupted or error-free, and we do not warrant that the product will prevent theft or loss.

Nothing in these terms limits any right you have under applicable consumer protection law that cannot legally be limited.

14. Limitation of liability

To the fullest extent permitted by law, our total liability arising from an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses — including, specifically, the loss, theft, or damage of any item carried inside the bag, lost profit, or lost data.

15. Indemnity

You agree to cover us for any claim, loss, or cost arising from your breach of these terms or your misuse of the product.

16. Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control, including customs action, changes in import rules or tariffs, carrier failure, natural disasters, strikes, or restrictions on international shipping.

17. Governing law and disputes

These terms are governed by the laws of the country in which our business is established, without regard to conflict-of-law rules. This does not deprive you of the protection of mandatory consumer law in your place of residence.

Talk to us first. Almost every problem is solved faster by email than by a dispute. Write to us and give us 14 days to put it right before escalating to your payment provider or to a court — opening a payment dispute before contacting us usually delays your refund rather than speeding it up.

18. General

If any part of these terms is found unenforceable, the rest still applies.
Not enforcing a term once does not waive our right to enforce it later.
These terms, together with our Privacy Policy, Shipping page, and Returns page, are the entire agreement between us.
We may transfer our rights and obligations under these terms to another business; your rights will not be affected.

19. Changes

We may update these terms. The version that applies to your order is the one published when you placed it. The date at the top shows the current version.

20. Contact

FingerLock
Email: support@getfingerlock.com
We reply within 24 hours on business days.