Contact

Questions about an order, the fingerprint sensor, or shipping? Email us at support@getfingerlock.com.

We answer every message within 24 hours on business days. Include your order number if you have one — it gets you a useful answer on the first reply instead of the third.

Before you write, this may help

• Where is my order? Check the tracking link in your confirmation email. Processing takes 1–3 business days and delivery 5–10 business days. Tracking often sits still for the first few days — that is normal.
• Will I pay customs? No. Duties and taxes are already included in the price. You will never be asked to pay the driver.
• The battery is flat and it will not open. Connect any USB-C power bank to the port. It opens immediately.
• The sensor is not reading my finger. Wipe the sensor and your fingertip and try again. Register two or three fingers — wet or cold skin reads poorly.
• How many fingerprints can it store? Up to 10.
• I want to return it. See Returns & Refunds — 30 days from delivery.
• Can I change my address? Yes, if you email us within 12 hours of ordering.

Who you are writing to

FingerLock
Email: support@getfingerlock.com
Shipping to the United States

Having a problem with an order? Please write to us before opening a payment dispute. We would rather fix it — and it is almost always faster than going through your bank.